At CredX Ltd we are committed to providing high-quality services. If you are dissatisfied with any aspect of our service, we encourage you to raise your concerns so that we can address them promptly and fairly.
If you wish to make a complaint, you can contact us via:
Email: info@credx.co.uk
Post: The Old Rectory Business Centre, Gravesend, Kent DA11 8HN
Phone: 0204 628 0990
Please provide as much detail as possible, including your name, contact information, and a description of the issue.
Acknowledgement: We will acknowledge receipt of your complaint within five working days.
Investigation: A member of our team will review your complaint and may contact you for further information.
Resolution: We aim to provide a final response within four weeks. If the matter is complex and requires more time, we will update you on progress.
If you are not satisfied with our response, you may request further review by senior management.
As Credx Ltd is an unregulated lender, complaints cannot be escalated to the Financial Ombudsman Service. However, customers may seek independent legal advice if they wish to pursue further action.
All complaints and related correspondence will be retained for a minimum of five years.